Support

Something not working, or a question about your plan? Email us at tech@evalest.com and we will get back to you, usually within two working days.

My plan is taking a long time

A plan is usually ready in about three minutes: the week of meals first, then the recipes, shopping list and advice. If it has not finished after 20 minutes, email us with the email address you signed in with.

Payments and refunds

Each plan is a one-off payment, not a subscription. On the website and on Android, payments are taken by Stripe. In the iPhone app, a plan is an in-app purchase charged to your Apple Account, and refund requests for it go to Apple at reportaproblem.apple.com.

Changing my plan

Every plan comes with 3 free rewrites. Open your plan, tap Edit, change your answers and rebuild it. When the rewrites are used up, you can buy the plan again to rebuild it, with 3 more rewrites.

Deleting my account

Open the Menu and choose to delete your account. Your account, your plans and your personal details are deleted for good. You can also email us and we will do it for you.